Shipping Policy
At Tanassam Perfumes, we are committed to delivering your orders safely and on time across the United Arab Emirates.
1. Shipping Coverage
We currently offer delivery across all Emirates in the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
2. Processing Time
- Orders are processed within 1–2 business days after confirmation
- Orders placed on weekends or public holidays will be processed on the next working day
3. Delivery Time
- Standard Delivery: 2–5 business days within the UAE
- Delivery timelines may vary depending on location and external factors
4. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout
- We may offer free shipping on selected orders or promotional campaigns
5. Order Tracking
Once your order is dispatched, you may receive a confirmation message via email, SMS, or WhatsApp with delivery updates.
6. Delivery Attempts
- Our delivery partners will attempt delivery to the provided address
- Please ensure your contact details and address are accurate
- In case of failed delivery due to incorrect details or unavailability, re-delivery may be delayed or subject to additional charges
7. Delays
While we strive to deliver within the estimated timeframe, delays may occur due to:
- Weather conditions
- Public holidays
- Courier or logistics issues
- High order volumes
We appreciate your patience in such situations.
8. Damaged or Missing Items
If you receive a damaged product or if any item is missing:
- Please contact us within 24 hours of delivery
- Share your order details and photos (if applicable)
- We will review and resolve the issue as quickly as possible
9. Contact Information
For any shipping-related inquiries, please contact:
TANASSAM PERFUMES TRADING LLC
Dubai, Al Karama
Near BurJuman Metro Station Exit 2
Inside Al Madina Hypermarket
📧 Email: info@tanassam.com
📞 Phone: +971 56 726 9396 / +971 56 132 5356